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Robert Grossman

Robert Grossman
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Meet Robert Grossman, founder and chief service designer at Grappling Hook, the cannabis industry’s first service design consultancy. Robert has over a decade of experience improving services for successful start-ups. His intersects user experience, branding, business strategy, operations, and innovation. In each Monthly Morning Smoke Break, he shares with DCN readers a tool that they can use to stay focused, strategic, and adaptable in the evolving cannabis market.

Business Smoke Break | How to Prevent Making Major Mistakes

Welcome to the Business Smoke Break. This article is going to explore one way to prevent making big expensive mistakes. You do this by...

Business Smoke Break | Mapping Customer Experiences

If you like hearing about how to break down experiences for the end-user, then this Business Smoke Break is for you. This...

Business Smoke Break | Key Steps in a Customer Journey

Welcome to the Monthly Business Smoke Break with Robert Grossman of Grappling Hook. Each month we’re going to hang out, chat and hopefully, you will...

Business Smoke Break | How to Decide Which Direction to Take...

Welcome to the Monthly Business Smoke Break with Robert Grossman of Grappling Hook. Each month we’re going to hang out, chat and hopefully, you...